In one of its final acts, the Bloomberg administration pushed through a costly contract to modernize the city's 311 call system — hiring the same company fired by the feds for the botched rollout of the Obamacare website.
The city’s Department of Information Technology and Telecommunications, known as DoITT, awarded the contract to the Montreal-based company CGI on Dec. 31, hours before Bill de Blasio was sworn in as mayor.
Bloomberg administration officials were keen on approving the deal because the former mayor sees the 311 hotline as one his legacies, sources said.
But rival companies are up in arms, saying CGI has little if any experience managing call centers. A website, Dont911nyc311.com, has popped up to protest the contract.
CGI has never overhauled “a 311-type system,” said a source in the information technology industry.
“We’re transferring a service New York City provided to its people to a service New York City is contracting to outside parties to do. It’s a serious situation.”
The contract will cost taxpayers $10 million this year — and potentially tens of millions more in future years.
This is the same kind of Bloomberg behavior that brought us the 911 system overhaul - the one that cost over $2 billion dollars, is years behind schedule and still doesn't work right.
Same as the CityTime boondoggle as well.
How the press never went after Bloomberg on the 911 system, the CityTime mess and the other contract boondoggles is beyond me.
You can bet they'll go after de Blasio if he does the same.
But Bloomberg essentially gets a pass - no meme about what an incompetent steward of city contracts he was.